CUSTOMER CARE

At Infinity Lips Australia, we’re there for all our clients.

 

Want to learn more about our wide range of products? Have a question or comment? Want to collaborate? Just want to say hi?! We would love to hear from you!

 

Please complete the form, send an email or chat instantly through social media. We operate generally 24/7 and try to respond ASAP. You can also find us on on Facebook and Instagram

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Contact us

0410 405 631

or send us an email to:

RETURNS

If for any reason you are not completely happy with your order, you are welcome to return/ exchange the item. We stand by our 100% satisfaction guarantee so you don't have to worry.

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Please notify us, so we are able to provide you with a return address*. Once goods are received back, we will process a refund.

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*Postage is not included, and is the responsibility of the customer*

FAQ

Where can I purchase from?

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You can purchase all our products from our online website www.senegence.com/infinitylips or by sending us a message.

.Alternatively, if you are located in Melbourne, Australia you are able to purchase our products in person. Please contact us to book a time for you and/or some friends to test and purchase our products

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What are the prices?

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• Each LipSense Lip colour is $34 AUD

• Each LipSense Lip Gloss is $26

• Ooops Remover is $14

If you're a first time user, you will need to purchase a "Starter Set Kit" which involves the above mentioned 3 products for $74.

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LipSense is worn as a system with the Gloss sealing the colour in and ensuring the longevity of the colour for up to 18 hours.

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How do I become a Distributor and start selling?

​Please check our Career/Become a distributor page

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How do I get 20-50% off all my purchases?

​Please check our Career/Become a distributor page

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How long does LipSense last?

 

 The length of time the color will last on anyone varies depending on several factors, one of which is body chemistry. Our peak LipSense wear time is 4-18 hours. Most women will find the color will last all day, when reapplying the gloss throughout the day.

When one colour is used every day the lip colour lasts for 4 – 6 months; however, most customers purchase more than one colour which extends the longevity of the product. When opened, LipSense expires after 3 years, however we have had thousands of users that have had it for over 10 years and works exactly the same as it did day 1.

 

Why are my lips tingling when I put LipSense on?

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Not all customers feel a tingling sensation when they first apply the LipSense® Liquid Lip Color, however some do. Why?

Customers who feel a tingling sensation may have dry or chapped lips. No need for panic! LipSense contains cosmetic grade alcohol SD40 to ensure that the lip colour and tube is sanitary and not a breeding ground for bacteria. Once the Gloss is applied this will subside.

 

Two to three days of conditioning the lips with our rich Moisturizing Gloss should alleviate the dryness. The tingling sensation should cease with the consistent use of the Moisturizing Gloss. Those without dry lips do not notice the tingling sensation. Dry lips are caused by repeated use of wax and paraffin based lipsticks, which by their nature can cause dry lip tissue. You can eliminate this be conditioning the lips for a few days and not using any wax based products

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As a customer, may I buy more than one LipSense® Liquid Lip Color and an extra moisturizing gloss without having to purchase the complete set again?

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Yes. Your first purchase of LipSense® must include the entire set. Additional purchases of LipSense® Liquid Lip Colors and Moisturizing Gloss are optional.
 

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Why isnt my LipSense staying on and why is it peeling off?

 

 The colour technology works a little differently on each user due to different pH factors. Also, the long-lasting colour technology can be impacted by medications and food (oily food may break down colour faster than normal) a consumer may be taking. You may find some shades work better on your lips than others. Make sure you use only three layers of colour. If the colour is too thick it may peel off..

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Do you provide International delivery?

 

Unfortunately we are only able to ship within Australia.

 

How long does shipping take?

 

 All products will be dispatched next business day if in stock. If products are out of stock, you will be notified ASAP with estimated delivery date, approx 2 weeks..

 

What are your delivery options and prices?

 

All orders are posted by Australia Post.

• Shipping is free for all orders of $100 AUD or over within Australia.

• Orders below $100 AUD are charged a flat delivery rate of $7.95 AUD within Australia.

• Express post (received within 1-2 business days) is $10.95 AUD

 

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Can you send me a sample?

 

 Unfortunately we are unable to send samples of LipSense. We stand by our products 100% so gaurantee exchanges/refunds once you have sent back the products to us. We do however, have samples of our skincare and Glossy Gloss.

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How can I test the products?

 

 As we do not provide samples, you are however able to test all products in person. Book a one-on-one or group demo. Receive Hostess discounts and rewards! Contact Anna to organize a time: 0410 405 631 or

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Does LipSense have SPF in it?

 

No. However, the proprietary formulations and colour pigments in LipSense help create a physical covering for the lips, and so the colour pigments help to protect the lips from the sun’s rays. Think of it as like wearing a tshirt out in the sun..